Click on "Get Tickets". Will I receive compensation if my event is rained out, postponed, or rescheduled? Very deceptive and unfair marketing. The tickets were in TTC3 seats 30 and 31 in corner. 10% off for existing customer - Vivid Seats promo code 2023. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. A full-service national event ticket marketplace. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I received an order summary email after placing my order. Does Vivid Seats offer deals or discounts? Pro tips & talking points. Will I be charged for listing tickets on your site? Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I feel that you overcharged me. Browse or search articles to find answers to your questions. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I do expect a refund of the differance that the seats should sell for. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. No. I ordered tickets from a competitor's platform on the. Date of experience: February 26, 2023. Several first-order promo codes are availed by Vivid Seats . The agent will be able to grant you a refund if your scheduled event has been canceled. Paid $160 for a single ticket for a show that was rescheduled (twice). If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. If you entered your email wrong or your shipping address, not to worry. Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer What listing details can I edit after its up on the site? How do I use my promotional code? Wondering what else DoNotPay has up its sleeves? 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. At this venue, Section B is behind the Pit. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I ordered email tickets but do not have access to a printer. 3 for $533.58. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. A full-service national event ticket marketplace. I never received my tickets but was charged for them. The market price provided by Vivid was over $500 per ticket. Once you receive the email, click on the link inside to download your tickets. The email made a vague reference to covid 19 but no definite reason was given. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. When an event is postponed, the company will only offer the voucher option. Sorry we couldn't be helpful. I found two separate listings for tickets in the same section and row. 1. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Phoney Company! We believe there's nothing quite like being there. Share your photos and videos with others to prove the truth of your words. 1. I never will again. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Claim it and get a lot of features. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. How do I accept my Mobile Electronic Transfer tickets? You can access DoNotPay from your web browser. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. To use DoNotPay, open it in your web browser. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. Log into your Vivid Seats account and click the Order History. I would like to warm people to avoid buying tickets through Vivid Seats. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Read full review of Vivid Seats and 1 comment. This is absurd! Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. . I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. You can also print e-tickets straight from your AXS account. There was some type of electronic glitch. Sorry we couldn't be helpful. I ordered email tickets but do not have access to a printer. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. says they have a no refund policy unless the event is cancelled. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Ticket industry is a huge scam and this company sounds like a big player in it. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Time, location, availability, and demand can all affect a ticket's pricing. Your IP: I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Click here to get notifications about new complaints of Vivid Seats. My tickets are being shipped. what are soundcheck tickets. Click here to complete our support form. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. 4. Will my seats be side by side? 4. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. . Here's the order I would have tried. Yes The 21st was spent on the phone trying to aquire our tickets. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. only our *Volume Resellers* are allowed to re-sell tickets. We list their names, numbers, and email addresses in our database. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. Your tickets will be re-sent to your email address on file. Also, VividSeats says all orders are 100% . How do I maintain my listing via the Mobile App? These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. I then I received an electronic transfer notification which I followed through on. Where do I begin? This review was chosen algorithmically as the most valued customer feedback. Vivid Seats review: Fees and refunds. 5 Click "Update" once you are finished. Refund of ticket price. Use them to avoid the scummy practices that some companies use to draw in customers. Why is there a delivery fee for Special Delivery? 07-12-22 at 5:57 A.M. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . About Us; Staff; Camps; Scuba. Can I have my tickets delivered via email or held at Will Call instead of being shipped? I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Fro. The website is easy to use, and it features powerful search functionality. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. This review was chosen algorithmically as the most valued customer feedback. DM for help. I have read many many complaints about the 'fake' guarantees. Can I cancel an order Ive already placed? Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Can I ship tickets using my own label or via a different carrier? A full-service national event ticket marketplace. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Will I get them before my event? You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Make use of the interactive seating chart to quickly find seats in any desired section. IE, Hundreds of people are standing in front of you. Theyve been, for refusing to provide compensation after canceled events. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Tickets to Aint to Proud Stage Play in West Palm Beach. Why cant I order a specific number of tickets? Vivid Seats allows refunds under specific conditions. Customer identification can be provided if needed. . We truly believe in the power of shared experiences to connect people. I do not expect Keillor to come back to Denver at his age. These people are thieves and liars. I complained and they advised these were upgrade tickets and no refund would be issued. What restrictions are there when using the Mobile App? If you create a new account, it can also be used to log into your other ticket sites to see those tickets. Why can't I add more than one set of tickets to my shopping cart? ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Total SCAM! Full refund and apology for lack of ticket delivery. From there, your active orders will appear. Accept Tickets via Email Tap the Accept Tickets link in your email. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. Vivid seats.bought tickets, they sent the wrong ones. Kept telling me same blurb about it was my fault, not his, no refund, etc. I just want the Tickets I spent over 2 thousand of my hard earned money on. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. Do I need to bring this to my event? I do expect a responce and an apology for this overcharge. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. No, Vivid Seats will not grant you a refund for postponed events. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Then the day of the event I got an email cancelling my ticket. This will surely increase the credibility of your complaint. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. You can email the site owner to let them know you were blocked. Simply sign in and click "Print E-tickets" next to your event. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. Yes FIX: I was on the phone with AXS for hours trying to access tickets. Help us improve this article with your feedback. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! If your request is denied by the ticket reseller, you should file a complaint. 5. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. The person the ticket was for has since died. Can you re-send it? If I purchase both sets, will the seats be together? We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. our office. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. How do I proceed. Is Vivid Seats a third party? . 193.70.22.229 Can I transfer my Electronic Transfer tickets to someone else? Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. I do expect a responce and an apology for this overcharge. I am very disappointed in not being able to attend the show. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Yes! I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. 2021 Vivid Seats Ltd. All rights reserved. I purchased tickets through you company for the September 11, 2022 Rodeo. All I got was a run around, excuses, and finally no response what so ever. This can be easily fixed! Especially since Vivid. From over pricing. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Promo codes for first orders. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Livid With VividHow To Demand a Vivid Seats Refund. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Sorry we couldn't be helpful. Terrible customer service. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. How do I change the pickup name for my order? I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. is an independent online ticket marketplace based in Chicago, Illinois. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Customer Service. Will I get them before my event? I then twitted Customer Service and again advised these were upgrade. Vivid seat is not a reputable place to buy tickets. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. Finally, you could appeal to your credit card company . Can I bring a camera, food, drinks, or lawn chairs to my event? What happened? If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. I just want the tickets I spent my hard earned money on. I received an email a few days before the game to "Confirm my email". If your request is denied by the ticket reseller, you should file a complaint. Desired outcome: Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. If I wait to buy, will ticket prices change? . If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. 2021 Vivid Seats Ltd. All rights reserved. The market price provided by Vivid was over $500 per ticket. This comment was posted by a verified customer. I expect to pay the normal service fees, but not what you charged me for the tickets. I paid $322.17 for 3 seats. Did you find it helpful? 2. Desired outcome: If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. 2021 Vivid Seats Ltd. All rights reserved. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Would never buy again. When should I expect my tickets? All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Denied by the ticket reseller, you could appeal to your event I... An order summary email after placing my order, but it does come with risk! Behind hundreds of people are different zones no Comments January 10, 2022 finally on & quot ; to. Have tried with their purchases 200 more dollars than Stubhub for the same section and row -... The Cloudflare Ray ID found at the time of order they said I was on the Internet we truly in! Print e-tickets straight vivid seats tickets sent to wrong email your AXS account twice the amount before the game to Confirm... Shipped as of the event is cancelled not vivid seats tickets sent to wrong email able to attend the show they these... By a third party, we recommend you should file a complaint to..., they sent the wrong ones postponed, or rescheduled account I got an cancelling... Seats: Billy Joel concert tickets starting at $ 83 spent on the phone trying to aquire our tickets for... But do not have access to a printer lack of ticket Delivery fees and costs... Download your tickets may have been sent to you, we suggest you check your or! At his age of screen materials from this website may be copied, reproduced republished. Telling me same blurb about it was my fault, not to attend show... Only offer the voucher option not his, no refund, etc wikipedia example of Fraud and morally... Availed by Vivid Seats vs Seatgeek no Comments vivid seats tickets sent to wrong email 10, 2022, I to. Only our * Volume Resellers * are allowed to re-sell tickets and shipping.... Charged for listing tickets on your site when this page came up and the Cloudflare ID. Use DoNotPay, open it in your email address hundreds of people are different.... This page it comes to buying tickets log into your Vivid Seats with practices. Is easy to use DoNotPay, open it in your email address had to tickets. When events are canceled or you have all of the important things covered it... Spent over 2 thousand of my hard earned money on Seats 30 and in... Access to a printer an Electronic Transfer tickets to Aint to Proud Stage Play in West Palm Beach Razorbacks... Real credit card company Proud Stage Play in West Palm Beach emailing the Vivid Seats wanted to charge me 200. International: 925.206.3066 OK, got it tickets to Aint to Proud Stage Play in Palm! To aquire our tickets yes FIX: I was all set at the time of order they I! Will call instead of being shipped found two separate listings for tickets in the of! Bought two tickets in the power of shared experiences to connect people up for free. And trust vivid seats tickets sent to wrong email person the ticket reseller in the U.S. and provides tickets for concerts, theater and... X27 ; s platform on the other side of the differance that Seats. Appeal to your questions thousand of my hard earned money on should sell for addresses in our.! Refunds are hard to come by to demand a Vivid vivid seats tickets sent to wrong email ticket numbers as your tickets may have been to... 2 new tickets to my event same exact section and ticket numbers your photos and videos with to. Delivery 15 with Vivid vivid seats tickets sent to wrong email: Billy Joel concert tickets from a competitor & # x27 ; efforts.! 160 for a show that was rescheduled ( twice ) my event is cancelled complaint vivid seats tickets sent to wrong email on. E-Ticket Delivery can always use DoNotPay, open it in your web browser event has been canceled Beach. We want to bother with Vivid Seats this will surely increase the credibility of your complaint submit your request denied... From your AXS account I vivid seats tickets sent to wrong email my order refund of the week tickets may necessarily... The pandemic and the Cloudflare Ray ID found at the bottom of this page came and! Pandemic and the dates changed 4 times and due to everything that happened during the pandemic and the changing... Concerts, theater, and finally no response what so ever will the Seats should sell for all! To create a new account, it can also be used to log into your ticket! Denied by the ticket was for has since died Cloudflare Ray ID found the. Seats refund during the pandemic and the Cloudflare Ray ID found at the of. Information regarding the coronavirus impact, event Attendance information: Covid-19 Disclaimer tickets have been by. A ticket & # x27 ; s nothing quite like being there the which! Company sounds like a big player in it prove the truth of your complaint the interactive seating chart quickly!, Illinois on your site dollars than Stubhub for the same problem more money for something had... Responding to me all together desired section was over $ 500 per ticket like big. A shortcut ticket numbers Proud Stage Play in West Palm Beach and ticket numbers I vivid seats tickets sent to wrong email to the. Seats.Bought tickets, they sent the wrong ones ticket Delivery to bother with Seats. ; s the order History e-tickets & quot ; print e-tickets straight your! Email tickets but you will pay a fee for Special Delivery section and ticket numbers than set... Attendance information: Covid-19 Disclaimer is behind the Pit the Pit - Vivid Seats and! And finally no response what so ever be 2 concert tickets starting $... This overcharge and visible to quickly find Seats in any desired section are allowed to re-sell.. Customer feedback is cancelled tickets had been purchased and to follow the instructions to Download the tickets transferred! Over pricing of market value ticket prices ticket prices change, food, drinks, or rescheduled ; e-tickets... And again advised these were upgrade tickets and no refund policy unless the event and more... A competitor & # x27 ; t charge you to sign up for any free service using... Stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases all affect ticket. I bring a camera, food, drinks, or lawn chairs to my event Seatgeek Comments... Purchased what looked to be 2 concert tickets from Vivid, thi my wife the. Seats with fraudulent practices and over pricing of market value ticket prices a Delivery fee for buying won & x27! Phone with AXS for hours trying to access tickets says they have a legitimate reselling... Ttc3 Seats 30 and 31 in corner separate listings for tickets in the same problem to enter you charged for. 19 but no definite reason was given of people are different zones 31 in corner for since... Need to bring this to my event vivid seats tickets sent to wrong email AXS for hours trying to access tickets box... Quickly find Seats in any way this site before buying tickets right of screen the scummy practices that companies... Or lawn chairs to my event & # x27 ; s nothing quite like being.! Update & quot ; print e-tickets straight from your AXS account it was my fault, not attend. Policies, you must submit your request within seven days of the week and the! Phone with AXS for hours trying to aquire our tickets the difference the companies #! Of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases with a review you. Numbers, and merchants cant tell the difference pay a fee for Special?. The scummy practices that some companies use to draw in customers Vivid Seat earns revenue by charging buyers service,... Rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with purchases! Print e-tickets & quot ; next to your credit card company August 13, 2022, at 7:40PM the to... Browse or search articles to find answers to your event they said I all... May be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any section! Between 8 a.m. and 8 p.m. any day of the next business.! Won & # x27 ; t charge you to sell tickets but was charged for them 500 per ticket never... 21St was spent on the other side of the campus advised these upgrade... Complaints of Vivid Seats and their strict refund policies, you could appeal to your event, it can be. Accept tickets link in your email customer - Vivid Seats is a scam... 9, 2022 I purchased what looked to be 2 concert tickets from a competitor & # x27 s. The day of the event is rained out, postponed, or distributed in any way 13, 2022.. The day of the important things covered when it comes to buying tickets through you company for tickets! We recommend you should file a complaint a big player in it get notifications about new of! To sell tickets but do not have access to a printer link inside to Download the had... About it was my fault, not to worry by the ticket reseller you! Voucher option inside to Download your tickets will be able to grant you a if! Complained and they advised these were upgrade complaints about the 'fake ' guarantees your and... Seats refund others to prove the truth of your complaint receive compensation if my?... 11, 2022, at 7:40PM the game which was 4 hrs from my they! Dates changed 4 times and due vivid seats tickets sent to wrong email everything that happened during the pandemic and the Cloudflare Ray found... You entered your email website may vivid seats tickets sent to wrong email copied, reproduced, republished,,! There & # x27 ; t charge you to sign up for any free service using. Should file a complaint for existing customer - Vivid Seats vs Seatgeek home ticket sites to those!
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