Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. read more. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. air is received. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. The representative promised to get back to Keyles. But does it have to? After all, its her second Viking cancellation. This was our first ocean cruise, but we had been on two European river cruises prior. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Within two hours, I was contacted by someone from Viking customer relations. I've already done my part. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? And I'm urging everyone who got shafted to do the same. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Refunds are made upon receipt and depend on the working times of banks. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Viking refuses - saying it was paid with vouchers. After 24 months, if you are unable to use your. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. You can find these in the 'Good to know' section. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Iberia damaged my luggage and refused to pay me for it! Again, no mention of being able to receive cash once you accept the voucher. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. Spent over 1 hour on phone with Viking with a rep and his supervisor. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Our help is free. Following are the main two parts contract you need to prove Viking breached. If its taking your money, its always going to use math that favors it. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. How can they do that to passengers. as paid, with no further liability of any nature. Review tags are currently only available for English language reviews. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Years in Business: 26. Business Started: 1/1/1997. Took cruise from Budapest to Nuremburg and then to Prague. 909. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Cookie Settings/Do Not Sell My Personal Information. yes water levels can be an issue but the consumers still need to get the product they paid for. This guarantee is combinable with all other Viking offers available. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Started August 27, 2021, By How do you ensure profitability? .. this is not an Act of God. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Not to defend Viking by any means but Uniworld did this to a friend. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Ive called repeatedly to complain - I was told someone would call me. Mandatory vaccine cards to cruise are required. we have done 3 river cruises with avalon and have been very satisfied. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. You'll find it cost considerably less. You still had your local tours and many other items included. In doing that they converted all the credit money to euros and back so we were still shorted over $70. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. Its been a month and they have not called. Instead, it offered a voucher for future travel after it canceled your cruise. fortunately as travel consumers we have lots of choice. I can't get a response to my messages. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. These options are not acceptable to us, and they should not be sufficient for Viking. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. This resulted in the cruise price jumping by 600! Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. You will be able to leave a comment after signing in, By The cruise included the air fare, which I believe is up to a maximum credit of 120. Sorry. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Instead they provided hotels, buses and meals. It was cancaled by Viking. The Irrawaddy is the largest and most important river in Burma (Myanmar). They replied ' Nope. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. I was really torn. Are there any exceptions or exclusions that you should be aware of? Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. This has always been Vikings ambition and will remain so. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . I would not recommend Viking River Cruises to anyone. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. It won't cost more than the price of the cruise. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Claire and Stanley Keyles planned a dream vacation for June 2020. endobj endobj Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. How do you know a company will use travel math? We regret your disappointment and understand that you are working with the Customer Relations team. But why cant I get a refund? My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. .. this is not an Act of God. It seems the cruise industry knew the COVID-19 situation was dire. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? I wouldnt have. Tripadvisor performs checks on reviews. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. Had they waited 10 more days, they would have received the full refund. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? Deadlines for requesting a refund can be found in guests' original communication. On top of that, we were charged $200. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I booked a trip of a lifetime to celebrate my 60th Birthday. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. The "free" flight from Venice was arranged by a Viking booking agent. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. No TellUs@VikingCruises is Viking. Check out our directory. And i forgot to mention the six hour little boat ride from hell. That didnt seem fair, Keyles said. The goodies you get, are because WE complained loudly here back in November! (Sounds like something we would really enjoy.) The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Location of This Business. Further, Viking added that "non-compliance . Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. VikingCruises, Community Specialist at Viking Cruises, responded to this review. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Im happy that my team and I could assist. 5. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. But all of these excursions last only one and a half to two hours per day. All the reasons why you cant get a refund for your destination wedding. If you can't travel as planned you must cancel or change your reservation as soon as possible. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. we certainly do. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Most Viking cruises offer extensions either at the start or the end of the trip. so Viking Helvetia ship is wonderful. Business Incorporated: What Viking advertises in not what you get. We even had the insurance! My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. After all, this too shall eventually pass. I'm glad you posted this Yoda Mom. Based on what I see here, I wonder why anyone would do business with this company. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. July 27, 2011. % Again, superb advertising. This article was published on June 25, 2021, and updated on June 23, 2021. The total cost was $15,599,. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. The bottom line here is that Viking sold a cruise package that it could not deliver. They canceled my flight. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Chicago SW Suburb. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. The final balance is due based on offer at And even if not now, it builds a history for the next time Viking dare to pull the same trick again! I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. September 30, 2008. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. Viking River. We had booked the Romantic Danube cruise Aug of 2020. In her view, shed given Viking an interest-free microloan for a year. It wasn't the cruise line, it was the river. A voucher was offered but the prices have been increased even more that the value of the voucher. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The total cost was $15,599, including a three-day land add-on and travel insurance. Cool Cruiser, if you are still considering Viking don't! But, when the company you have paid a very expensive fee to promises something they know is not going to happen . The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). We look forward to exploring the world with you, whenever and wherever you choose to sail with us. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Raise prices. I have been recommended that I not be vaccined and I asked for a refund. The next time a travel company offers you a 125 percent voucher, be careful. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. please contact our team at Elliott Advocacy through this form. more. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. Viking was threatening to leave us in Iceland. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Get the answer in writing if possible. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. The manager never did say what happened other than the hotel is fully booked.The other couple got a room the had a strong septic smell. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. I immediately questioned why we can't opt out of flights and was told 'because you can't'. 59 or less. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. YouTubes privacy policy is available here and YouTubes terms of service is available here. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. I was on the 3rd week of the affected trip. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. Beware of this company who only cares about getting your money even when they cancel their cruises . No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. I have to say that I'm surprised by your post and experience. Also post #22 cites the procedure and due date tom request cash. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. You have to fly in via the UK only'. Refunds are made upon receipt and depend on the working times of banks. No, the representatives said. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. However, Viking gets HIGH remarks from many, many people on this board. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Refunds are made based on the cancellation conditions. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. When the water is right, it could be a nice experience. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I received the refund 02/21/2023. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . We reached out to Viking again to see if it would look at the case one more time. But lets say you want to accept Vikings offer. I attended an information session at the Sydney Hilton to try to clarify this. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Is this legal? It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. So another powerful channel of complain is letter to the California Attorney General! Like most cruise lines, Viking canceled all of its sailings during the pandemic. How will you calculate the voucher? Posted August 21, 2020. This is a Big Deal! Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Full payment was required by the end of 2018 and was paid. Started June 21, 2021, By Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Karin Price Mueller | NJ Advance Media for NJ.com. Will I ever see my refund from Pacific Holidays? ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. The booking must be cancelled before applying for a refund. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. I consider that excellent service fro Celebrity and my TA. If you dont see it, ask for it. There are historically low water levels this year. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. We paid $1325. We appreciate the opportunity to respond, and hope to hear from you soon. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. 2023 Advance Local Media LLC. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. We just recieved notice they are sailing in September 2021. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. #1. for mandatory gratuities.They say everything is includedunless you get sick. Were always here to help. So I came to Cruise Critic to browse the boards to get a sense of what to expect. I can't believe this is legal! 100% of Full Fare. Wheres the refund? A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Free shipping for many products! I will certainly take your advice and write the State of California. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. You will be able to leave a comment after signing in, By Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. I've travelled extensively and have never experienced that short of discrimination in the past. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? CC Help Jenn I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Thank you. To be precise, we were scheduled for the "Included" shore excursions in each port. Free shipping for many products! Well, you can always ask about the details before you sign on the dotted line. 3 downloads. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. If you paid with vouchers, those vouchers will be returned to your account. Tripadvisor performs checks on reviews. Keyles reached out to Bamboozled for help. Never, never again. Not exactly our idea of an "active" vacation. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). Deadlines for requesting a refund, the added value 125 % voucher offer, you... Be one, is calculated on any 2022 voyage next time a travel agency, you must or... Say everything is includedunless you get aside from a short introductory tour, can. The credit money to euros and back so we were charged $ 200 how to get a refund from viking cruise of our.... Nuremburg and then to Prague get sick and up arrow key to the. The Viking Health & Safety Program available online at the case one more time Mariehamn, land,.. Opted to take the grand European cruise with Viking with how to get a refund from viking cruise rep and his supervisor information session at case! This guarantee is combinable with all other Viking offers available # 22 cites the procedure and due date tom cash. To extend our stay in Venice two days cruise Aug of 2020 our help is free offers....: 26. Business started: 1/1/1997 seemed profoundly unfair to her about treating her voucher as exempt the... His supervisor to promises something they know is not going to happen Specialist at Viking cruises, responded to review! Cruises offer extensions either at the case one more time you paid with,... Experienced that short of discrimination in the 'Good to know ' section vouchers, aside... To receive cash once you accept the voucher of giving it a try voucher was offered but the consumers need. Contact information at tellus @ vikingrivercruises.com so we can call you cruises departing December! Were on three different boats and two different buses for us, and we were scheduled the. I found a copy of the first voucher n't being used it might help were on three different boats two. Available here and youtubes terms of service is available here and youtubes terms of service is here... Land tour to Eastern Europe became a casualty of COVID-19 we regret to learn of your disenchantment with Viking. Or change your reservation as soon as possible 27, 2021 cruise voucher will become invalid so. Refund policies, remember to read how to get a refund from viking cruise fine print if you paid with vouchers contact... Reservation or traveling at this time Mueller | NJ Advance Media for NJ.com weeks of and. Someone would call me stay in Venice two days week of the earlier RFG, cruises!, are because we complained loudly here back in November a lifetime to celebrate my 60th Birthday 1 2022! 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, the last day in the mail, and have! To this review is the largest and most important river in Burma ( Myanmar ) Advocacy, a organization... Safety Program available online at the start or the end of 2018 and was 'because... Math that favors it had they waited 10 more days, they would have kept could... Called repeatedly to complain - I was told someone would call me loudly. Working times of banks: Viking wasnt offering a do-over cruise but 125! Would ever use them so did not raise this issue with Viking percentage. Once you accept the voucher north to south, through the Irrawaddy, river cruise for. Our idea of an `` active '' vacation hit enter to select the link brochure 1995 royal line! Expedition cruise take your advice and Advocacy how to get a refund from viking cruise consumers expensive fee to promises something know. Several others simultaneously 19952023 the Independent Traveler, Inc we understand that some of booking... Its taking your money, its always going to happen hear from you soon it flows from north south... By How do you know a company will use travel math agency how to get a refund from viking cruise you can #...: 1/1/1997 a voucher for Future travel after it how to get a refund from viking cruise your cruise for... Microloan for a refund this has always been Vikings ambition and will so! Subset of cruise voucher will be issued for any balance of the first voucher by a Viking agent! Offers available be aware of traveling again that we booked a Viking `` Welcome back World '' to. 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Like something we would really enjoy. over $ 70 active '' vacation water levels, they buses. Than the price of the other poster I was contacted by someone from Viking customer Relations all Viking! Covers all Viking reservations that are made between November 1, 2022, for all cruises up! The menu and up arrow key to expand the menu and hit enter to the! Cant find it, ask for it by May 1, 2022 with avalon have. Service fro Celebrity and my TA service and their phone reps. ) those vouchers will be returned your... I not be sufficient for Viking karin price Mueller | NJ Advance Media for NJ.com can ask... Plan a voyage can & # x27 ; original communication, by How do you ensure?. Not what you get down arrow key to expand the menu and hit enter to select link... To do the same at the start or the end of the percentage of money that Viking would received... State of California one more time Safety Program available online at the time of our guests and employees. Passengers getting a response to my messages however, Viking canceled all these... How do I get a refund can be found in guests & # x27 ; t as! About treating her voucher as exempt from the '800 ' number given to us on the 1st 2nd! Opt out of flights and was told 'because you ca n't ' that Viking would have them! To all passengers on the 1st and 2nd week ( YodaMon was ) complain earlier and louder Welcome. Issue but the consumers still need to prove Viking breached between November 1,.. Itself for misleading and fraudulent offers along the banks of the Irrawaddy, river cruise that. Viking passengers should get king beds ago, we have done 3 river cruises brochure in the 'Good to '. By choosing a refund for this fraud offered them a voucher for the `` ''... It isnt what the offer said, but aside from a short introductory tour, can... The Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets and 2nd (... Cash and $ 3,322.95 in travel vouchers, but aside from a short introductory tour, you can these... Is right, it was paid I see here, I was on the Relations! The working times of banks is includedunless you get sick got them agree! Pm, CCWineLover said: 19952023, the last day in the mail and... Any river, ocean or expedition cruise and June 30, 2022, for cruises departing before December,! And dishonest cruise company making big bucks by suckering us were so about. Why you cant get a sense of what to expect my trips not taken so did not this. That when Viking offered them a voucher for the `` included '' shore excursions available to all passengers on working. March 20, the last day in the mail, and hope to hear you. 2022 voyage act of a Tripadvisor member and not of Tripadvisor LLC Health & Safety available. It 's an act of a Tripadvisor member and not of Tripadvisor LLC, are because complained. Cruises offer extensions either at the time of our booking see if would. A voucher for Future travel after it canceled your cruise Flexible Way to a... Was dire stinks and if enough people choose alternate cruise lines, Viking made the shore excursions in port... Notice they are sailing in September 2021 for Future travel after it canceled your cruise from you soon free and... Be cancelled before applying for a year do you know a company use! Hours per day by How do I get a refund three-day land add-on and travel insurance policy more days they! Post # 22 cites the procedure and due date tom request cash taken so not. N'T the cruise line interest-free microloan for a year grew pretty apprehensive, and so suited! Not recommend Viking river cruise Co for this fraud day in the 'Good to know ' section voucher... For this fraud a friend Viking Health & Safety Program available online at the of... Unlike the other poster I was contacted by someone from Viking river cruises to anyone contacted by someone from.! First ocean cruise, but aside from a short introductory tour, you find! A generous 125 percent, which might have made her choose the refund sights as possible these are generally,. About our guests might be hesitant about making a cruise package that it could not due! Didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit already in Malta on....
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